| Frequently
Asked Questions:
 What is a pane?
 A
single pane of glass is defined by our company as any piece of
glass incased on all four sides with either wood or metal. A pane
includes both the inside and outside surfaces of the glass.
How
do you charge?
We
charge per pane of glass and may adjust rate depending on time it
will take to clean difficult to reach windows. The most accurate way to receive a quote
is for a customer service representative to visit your home in
person and develop an estimate.
However, most customers prefer to have estimates done quickly over
the phone to avoid "on the spot pressure" or to shop
around. We understand this and do our best to give an accurate
estimate based on your description on the phone. We request that
customers are as descriptive as possible. Our prices are very
competitive. You may find a cheaper service, but you won't find a
better service.
How
do you clean the windows?
CleanStreaks staff will enter your home wearing Shoe Guard
that protects your floors and carpeting. We will carefully remove
your furniture and any items that hinder access to the window. We
remove the delicate mullions and raise the window to release the
screens. Our experienced staff will clean your glass with
state-of-the-art Ettore and Sorbo equipment and GG3 or GG4 - the
industries best known products. We find that GG3 and/or GG4 repels dirt and water
spots longer than any other product on the market. We use lint
free fabrics to make sure your windows are protected as well as
free from any fiber that regular cloths and paper towels leave
behind. Once the glass is cleaned, we wipe down the tracks and
sills, the mullions are replaced and your furniture is returned to
its original position. At CleanStreak Services, we pride
ourselves on our quality work, as well as our speed and efficiency- ALL WORK IS GUARANTEED.
Do
you clean windows year-round?
Yes!
We have a special solution which will not freeze on your windows.
If you schedule during the winter months, please note that your
appointment may change due to snowfall. We plow any snow before
completing the window cleaning schedule during the winter months.
Do
I have to be there when they are cleaning my windows?
We
prefer that all customers are home at the beginning of the
cleaning to sign off on the work order. But, feel free to leave at
any time during the cleaning. If you cannot be there at the
conclusion of the job, we request that you leave a payment in cash
or a check made out for the full amount
including tax at the jobsite.
Do
the crew members need access to a water source?
Yes,
for power washing and gutter cleaning especially. It is helpful for all
window cleaning jobs as well. However, window cleaning can be done
without a water source, but gutters and power washing can not be
done without a water source.
Do
I have to move anything before they clean?
Yes.
If you have knick knacks on the window sills it is recommended
that you removed these items prior to the cleaning. For larger
furniture, it is recommended that you either move the furniture
away from the window or direct the crew to do so when they arrive.
Are
you insured?
Yes. CleanStreak
is concerned for your safety as well as peace of
mind. We are licensed, bonded, and insured, which gives you and
your family the assurance that you and your property are protected in the event of an
accident.
How
long will my job take?
Every
job is different, but on average, one or two crew members can complete
approximately $100 worth of work in one hour.
What
is your cancellation policy?
We
require a notice of at least two business days for all
cancellations. Any cancellation made after this deadline will be
honored; however, please know you will be charged a cancellation
fee of $75. In the case of emergency, the charge may be waived.
Why Should I Clean My Windows?
In a continuing effort to maintain our homes, we often tend to
overlook our windows. At CleanStreak Services, we believe that regular
cleaning of the windows, sills, tracks, and screens prolongs the
life of those items. It also contributes to the beauty of your
home and keeps the neighborhood looking first rate.
Because of allergies, it is often necessary to keep your windows
closed, thus eliminating the need for screens. Having screens
makes it necessary for rain water to pass through them before
hitting the windows. This increases the chance of soiling the
windows and the screens. Additionally, water builds up on the
sills, increasing the chances of mold and dry rot damage to your
home. We suggest that if you don't need screens on certain windows
that you take them out..
How Often Should I Clean My Windows?
We believe
that this is a matter of preference. As a
guideline, we offer the following maintenance schedules:
-CleanStreaks Extended Maintenance is for those that
desire the cleanest windows for all occasions. The windows will be
cleaned seasonally (in addition to any necessary touch-ups before
special occasions).
-CleanStreaks Biannual Maintenance will insure your
windows will be virtually spotless all of the time.
-CleanStreaks Annual Service will guarantee the
essential maintenance of your home, including sills, tracks and
screens.
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